At Rollero, we believe in providing a secure and enjoyable gaming experience. Player well-being is a core aspect of our operations, and we offer a comprehensive suite of tools designed to help you manage your activity. These features are readily available within your account settings, allowing you to set limits and take control of your gameplay.
To help manage your spending, you can set daily, weekly, or monthly deposit limits. These limits can be adjusted at any time. Any requests to decrease a limit will take effect immediately. An increase to a limit will only become effective after 24 hours from the time of your request, with confirmation sent to your registered email.
You can activate or adjust these limits by navigating to the 'Responsible Gaming' section within your account profile.
Similar to deposit limits, loss limits allow you to define the maximum amount you are willing to lose over a specified period. You can set these limits on a daily, weekly, or monthly basis. As with deposit limits, a decrease takes immediate effect, while an increase requires a 24-hour confirmation period via email before it becomes active.
These settings are accessible through the 'Responsible Gaming' area of your account.
Wager limits enable you to cap the total amount you wish to wager within a day, week, or month. This tool provides another layer of financial control. Adjustments to reduce your wager limit are processed instantly, whereas requests to increase them will be confirmed via email and take effect 24 hours later.
Find and manage your wager limits in the 'Responsible Gaming' section of your player profile.
If you wish to take a short break from gameplay without closing your account permanently, a cooling-off period can be implemented. You can choose to exclude yourself from playing for periods ranging from one week to six months. During this time, you will not be able to deposit funds or play any games. Your account will automatically be reopened once the selected period expires.
To activate a cooling-off period, please visit the 'Responsible Gaming' section of your account.
For a more definitive break, self-exclusion is available. This tool allows you to block access to your account for a longer duration, from six months up to an indefinite period. While self-excluded, you will not be able to log in, deposit, or play. Reopening an account after self-exclusion requires a specific process and a waiting period, ensuring you have adequate time to consider your decision.
You can initiate a self-exclusion by accessing the 'Responsible Gaming' tools within your account. Should you require assistance with this process, our support team is available 24/7 via live chat or email.
At Rollero, we are committed to providing a safe and enjoyable gaming environment. We understand that for the vast majority of our players, gaming is a form of entertainment. However, it is important to be aware of the signs that might indicate a gambling behaviour is becoming problematic. Recognizing these signs is the first step towards maintaining control.
While personal circumstances vary, certain behaviours can suggest that gambling is becoming a concern. These might include:
If any of these resonate with you or someone you know, it may be beneficial to consider the tools available to help manage your play.
We offer a comprehensive suite of tools designed to help you stay in control of your gaming. These can be accessed through your account settings or by contacting our support team.
Decreasing a limit takes effect immediately. Increasing a limit requires confirmation and takes effect only after the previous limit expires. These tools are readily available and can be adjusted at any time.
Sometimes, additional support is beneficial. If you feel your gambling habits are a concern, resources are available to provide professional guidance and assistance. We encourage you to explore these options if you feel they may be of help.
In Ontario, players can access resources through ConnexOntario, which offers a problem gambling helpline and information on support services. Organizations such as the Responsible Gambling Council (RGC) also provide valuable resources and advice.
Internationally recognized organizations like GamCare, Gambling Therapy, and Gamblers Anonymous offer support networks and counselling for individuals facing gambling-related challenges. These services are confidential and can provide a structured approach to managing gambling behaviour.
Our support team is always available via live chat or email to assist with setting up responsible gambling tools or to provide information on external support services.
