Rollero
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Understanding Your Data with Rollero

At Rollero, we are committed to operating with transparency, especially concerning the data we handle. Our approach is grounded in necessity and designed to ensure a secure and functional gaming experience for all our New Zealand players. We collect specific categories of personal data to manage your account, process transactions, and uphold regulatory requirements. This information is gathered through direct interactions and automated processes.

Categories of Data We Collect

The data we collect can be broadly categorised to reflect its purpose and origin. This helps us maintain clarity about what information is used and why.

  • **Identification and Contact Details:** This includes essential information such as your full name, date of birth, gender, email address, and phone number. This data is crucial for verifying your identity and ensuring we can communicate important account information to you.
  • **Payment Information:** When you make deposits or withdrawals, we process relevant payment data. This may include details about your chosen payment method, transaction history, and information necessary to facilitate secure financial operations.
  • **Gameplay and Activity Data:** We log details of your activity on our platform, such as games played, wagers placed, and outcomes. This data helps us provide an engaging user experience, monitor for irregularities, and inform our loyalty programmes.
  • **Technical and Device Information:** When you access our services, we may collect information about the device you are using, including IP addresses, browser type, operating system, and device identifiers. This assists in optimising our platform, troubleshooting technical issues, and enhancing security.

Channels of Data Collection

We gather this information through several clear channels, all designed to be straightforward and secure.

Collection ChannelPurpose and Data Involved
Registration FormsCollects identification and contact details required for account creation and verification.
Gameplay LogsRecords your activity, including games played, stakes, and results, to provide service and support loyalty programmes.
Transaction ProcessingGathers payment details necessary for deposits, withdrawals, and financial security checks.
Customer Support InteractionsIncludes any information you provide when contacting us, such as through email or our Help Centre, to resolve inquiries.
Automated System LogsCollects technical and device information to ensure platform performance, security, and compliance.

We handle this data with the utmost care, adhering to strict privacy policies and regulatory standards. Our aim is to provide a reliable and secure environment for your gaming experience.

Our Approach to Player Data

At Rollero, we handle your personal information with care and transparency. Our processes are designed to ensure your account is managed securely, your payments are processed efficiently, and our operations meet regulatory requirements. This section outlines how we use your data and why.

Account Management and Service Delivery

We collect and process information to establish and manage your Rollero account. This includes details like your name, contact information, and date of birth, which are essential for providing you with access to our games and services. This data allows us to communicate with you regarding your account and any relevant updates.

Payment Processing and Security

Information related to your financial transactions is processed to facilitate deposits and withdrawals. We work with trusted payment providers to ensure these transactions are secure and efficient. This involves sharing necessary details with these providers to complete the transaction, always adhering to strict data protection protocols.

Fraud Prevention and Regulatory Compliance

To maintain a secure environment for all our players and to comply with legal obligations, we process data for fraud prevention and to meet regulatory reporting requirements. This can include verifying your identity through our Know Your Customer (KYC) process, which requires documents such as photo ID and proof of address. These measures are standard practice and are in place to protect both you and us.

Marketing and Communications

With your consent, we may use your contact information to send you updates about new games, promotions, and other relevant information. You have control over these communications and can opt out at any time through your account settings or by following the unsubscribe instructions in our emails. We do not sell your personal data to third parties for marketing purposes.

Data Retention and Third-Party Processors

We retain your data for as long as necessary to fulfil the purposes outlined in our Privacy Policy, including legal and regulatory requirements. When we engage third-party processors, such as payment gateways or analytics providers, we ensure they adhere to robust data protection standards consistent with our own.

Data Handled

  • Personal identification details (name, date of birth, address)
  • Contact information (email, phone number)
  • Payment transaction details
  • Account activity and gameplay data
  • Information required for KYC and AML checks

Understanding Your Data Privacy Rights at Rollero

We are committed to transparency regarding how we handle your personal information. As a player, you have specific rights concerning your data, which we are here to uphold. These rights are in place to ensure you have control over your information.

Your Key Data Privacy Rights

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
  • Deletion: You may request that we delete your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  • Restriction: You can request that we limit the processing of your personal data in specific situations.
  • Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
  • Objection: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

Exercising Your Rights

To exercise any of these rights, you can contact our support team directly. We aim to make this process as straightforward as possible.

When you make a request, we will need to verify your identity to ensure we are releasing information to the correct individual. This typically involves providing:

  • A valid government-issued photo ID (such as a passport or driver's licence).
  • Proof of your current address, such as a recent utility bill or bank statement, dated within the last three months.

We aim to respond to all valid requests within one month of receiving them. If your request is complex or we receive a high volume of requests, we may need to extend this period by a further two months, in which case we will inform you of this extension and the reasons for it.

Should you have any questions or require assistance with these matters, our support team is available 24/7 via email at support@rollero.com. We are here to ensure your experience with Rollero is both enjoyable and secure.