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Supporting Responsible Play at Rollero

We are committed to providing a safe and enjoyable gaming environment for all our players. To support responsible play, Rollero offers a range of tools and limits that can be managed directly from your account. These features are designed to help you stay in control of your gaming activity.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to manage your spending. Once set, these limits will apply automatically. Should you wish to increase or remove a limit, it will take effect after a mandatory 24-hour cooling-off period, allowing for a considered decision.

To set or adjust your deposit limits, please navigate to the 'Responsible Gaming' section within your account profile. Choose the desired period (daily, weekly, or monthly) and enter the amount you wish to set as your limit. Confirm your selection to activate the new limit.

Loss Limits

Loss limits allow you to define the maximum amount you are willing to lose within a specific timeframe (daily, weekly, or monthly). Once your losses reach the set limit, you will be unable to place further bets until the period resets. This feature provides a clear boundary for your gaming expenditure.

Access the 'Responsible Gaming' section of your account to set or modify your loss limits. Select the timeframe, input your desired maximum loss amount, and confirm the changes. Any adjustments to decrease a limit take immediate effect, while increases are subject to a 24-hour review period.

Wager Caps

Wager caps enable you to limit the total amount you can wager within a defined period. This tool helps to manage the volume of your betting activity. Similar to deposit limits, any request to increase or remove a wager cap will be subject to a 24-hour waiting period.

You can configure your wager caps by visiting the 'Responsible Gaming' area in your account. Choose the desired frequency (daily, weekly, or monthly) and set your preferred wager cap. Finalise your selection to implement the new cap.

Time-Outs

If you wish to take a short break from playing, you can implement a time-out. This feature allows you to exclude yourself from accessing your account for a specified period, ranging from 24 hours to a maximum of six weeks. During this time, you will not be able to log in or play.

To activate a time-out, go to the 'Responsible Gaming' section of your account. Select the duration for your break from the available options. Your account will be inaccessible for the chosen period. Note that time-out adjustments or cancellations are not permitted once set.

Self-Exclusion

For a more definitive break, self-exclusion allows you to block access to your Rollero account for a longer, pre-determined period, from six months up to five years. This is a significant step for players who feel they need to stop playing for an extended duration. Once a self-exclusion period is set, it cannot be revoked during its term.

The self-exclusion option is located within the 'Responsible Gaming' section of your account. You will be prompted to select the duration of your exclusion. Please be aware that this is a serious commitment, and we encourage players to consider this option carefully. Support resources are also available through this section.

Understanding Responsible Play at Rollero

We are committed to providing a safe and enjoyable gaming environment for all our players. While we offer a wide array of entertainment, we also recognise the importance of playing responsibly. We encourage all members to be aware of their personal gambling habits and to consider the signs that might indicate a need for adjustment or support.

Recognising Potential Challenges

Gambling should always be a form of entertainment. If you find that it is impacting other areas of your life, it may be helpful to consider the following indicators:

  • Thinking about gambling more often than intended or planning your next session.
  • Chasing losses and attempting to win back money you have spent.
  • Gambling with money that is needed for essential expenses like rent, bills, or food.
  • Experiencing feelings of guilt, anxiety, or distress related to your gambling.
  • Neglecting responsibilities at work, school, or home due to gambling activities.
  • Lying to others about the extent of your gambling.
  • Relying on others for financial support because of gambling losses.

Tools and Support Available

Within your Rollero account, we provide tools designed to help you manage your play. These include:

  • Deposit limits: Set a maximum amount you can deposit within a specified period.
  • Session limits: Define the maximum time you wish to spend playing.
  • Self-exclusion: Temporarily or permanently block access to your account.

These tools can be configured during registration or at any time through your account settings. We also offer access to a comprehensive Help Centre for further information.

When to Seek External Assistance

If you feel that your gambling habits are causing distress or negatively affecting your life, we encourage you to seek support from external organisations. These services are available to provide confidential guidance and assistance.

In New Zealand, resources such as the Problem Gambling Foundation of New Zealand (0800 664 262) and the Gambling Helpline New Zealand offer professional support. You can also find valuable information and resources at organisations like BeGambleAware and GamCare.

Our commitment extends to ensuring you have access to the information and tools you need for responsible enjoyment of our casino.