Rollero
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Deposits and Withdrawals at Rollero

We understand that convenient and secure banking is fundamental to your online gaming experience. At Rollero, we aim to provide a straightforward process for both depositing funds and withdrawing your winnings. We support a range of popular payment methods, catering to diverse player preferences. Our commitment is to ensure these transactions are handled with efficiency and transparency.

Accepted Payment Methods

We offer a selection of payment options designed for ease of use and reliability. These include traditional card payments, modern e-wallets, and the flexibility of cryptocurrency.

  • Credit and Debit Cards (Visa, Mastercard)
  • E-wallets (MiFinity)
  • Mobile Payment (Apple Pay - via Mastercard)
  • Cryptocurrencies (Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, USDT)

Bank transfers are also available for withdrawals, providing another secure channel for returning funds to your account.

Transaction Details: Deposits

MethodMinimum DepositProcessing TimeFees
Visa$30 AUDInstantFree
Mastercard$30 AUDInstantFree
Apple Pay (Mastercard)$30 AUDInstantFree
MiFinity$30 AUDInstantFree
CryptocurrenciesEquivalent of €20InstantFree

Deposits are processed immediately, allowing you to begin playing without delay. We do not charge any fees for these transactions.

Transaction Details: Withdrawals

MethodMinimum WithdrawalTypical Processing TimeFees
Visa$30 AUD1–3 banking daysFree
Mastercard$30 AUD1–3 banking daysFree
Bank Transfer$500 AUD3–5 banking daysFree
Cryptocurrencies$30 AUDInstantFree

Please note that all withdrawal methods are free of charge on our end. The stated processing times for card and bank transfer withdrawals refer to the time it takes for funds to reflect in your account after we have processed the withdrawal request. Cryptocurrency withdrawals are typically completed almost instantly once processed by Rollero.

Before your first withdrawal can be processed, we are required by our licensing terms to complete a Know Your Customer (KYC) verification. This typically involves submitting some basic documentation to confirm your identity and address. This is a standard procedure designed to protect all our players and maintain the integrity of our platform.

Responsible Transaction Management

We provide tools within your account settings to help you manage your gambling activity responsibly. This includes the ability to set deposit limits. Our customer support team is also available 24/7 via live chat and email to assist with any queries regarding payments or to help you implement responsible gambling measures.

Making Your First Deposit at Rollero

When you are ready to play with real funds at Rollero, the deposit process is designed to be straightforward. We aim for clarity at every step, ensuring you can quickly move from registering your account to enjoying your chosen games.

The Deposit Journey

After logging into your Rollero account, navigate to the 'Deposit' or 'Banking' section. Here, you will see a range of payment methods available. Each method has a minimum deposit threshold, which we have outlined for your convenience.

For most standard payment methods, including Visa, Mastercard, Apple Pay, and MiFinity, the minimum deposit is $30 AUD. Cryptocurrency deposits have a minimum threshold equivalent to 20 EUR.

Deposit Methods and Timing

We offer a variety of options to suit different preferences. These are broadly categorised into fiat and cryptocurrency methods.

MethodMinimum DepositDeposit TimeWithdrawal TimeFees
Visa$30 AUDInstant1–3 banking daysFree
Mastercard$30 AUDInstant1–3 banking daysFree
Apple Pay (Mastercard)$30 AUDInstantTBDFree
MiFinity$30 AUDInstantTBDFree
Bitcoin (BTC)≡ 20 EURInstantInstantFree
Ethereum (ETH)≡ 20 EURInstantInstantFree
USDT (Tether)≡ 20 EURInstantInstantFree

All deposits made through these methods are processed instantly, meaning your funds will be available in your Rollero account without delay. This allows you to begin playing your games of choice without waiting.

Important Considerations for Deposits

To ensure a smooth deposit experience, we recommend keeping a few points in mind:

  • Deposit Method Name Matching: The name on the deposit method (e.g., bank account, credit card, e-wallet) must match the name registered on your Rollero account. This is a standard security measure.
  • Supported Currencies: While we accept AUD for many transactions, cryptocurrency deposits are processed in their respective currencies. If you deposit using a cryptocurrency, the amount will be reflected in your account based on the current exchange rate.
  • Verification Triggers: While deposits are typically immediate, certain account activities or large transaction amounts may prompt a request for verification. This is part of our commitment to security and regulatory compliance. We will notify you if any additional steps are required.

Should you encounter any issues during the deposit process, our support team is available 24/7 via live chat and email to assist you.

Understanding Our Withdrawal Process

We understand that accessing your winnings is an important part of your gaming experience. At Rollero, we aim to make the withdrawal process as clear and straightforward as possible. This section outlines the key steps and considerations to ensure you can manage your funds effectively.

Wagering Requirements and Clearance

Before any withdrawal can be processed, any associated bonus funds must meet their wagering requirements. These requirements are detailed in the terms and conditions of each specific bonus offer. It is important to review these terms to understand how much you need to wager to clear bonus funds for withdrawal. Our games contribute differently towards wagering, and this information is typically available in the bonus terms.

Know Your Customer (KYC) Verification

To ensure the security of your account and to comply with regulatory standards, we require Know Your Customer (KYC) verification prior to your first withdrawal. This process involves submitting specific documents to confirm your identity and address. We have outlined the required documents below. Please ensure these are clear, legible, and uploaded through your account profile's 'Documents' tab. We process these documents with due diligence to protect your account.

  • A valid government-issued photo ID (e.g., passport, driver's licence, national ID card).
  • Proof of address (e.g., a utility bill or bank statement issued within the last three months).
  • Proof of your payment method, matching the method used for deposits.

While we aim to process these checks promptly, please allow sufficient time, as standard industry review periods may apply. Timely submission of accurate documents facilitates a smoother experience.

Withdrawal Limits and Timelines

We have established withdrawal limits to manage our operations responsibly. These include daily, weekly, and monthly caps, which are detailed in our Payments section. Individual withdrawal methods also have their own minimum and maximum transaction limits.

Withdrawal MethodEstimated Processing TimeMinimum WithdrawalNote
Visa / Mastercard1–3 banking days$30 AUDWithdrawals are free of charge.
MiFinityTBD$30 AUDWithdrawals are free of charge.
Bank Transfer3–5 banking days$500 AUDWithdrawals are free of charge.
Cryptocurrencies (BTC, ETH, USDT, etc.)InstantEquivalent of 20 EURWithdrawals are free of charge.

Please note that 'Instant' for crypto withdrawals refers to the time taken to process the transaction from our end. Network confirmation times by the respective blockchain may vary. For card and bank transfers, weekends and public holidays can affect processing times. All withdrawals processed by Rollero are free of charge.

Responsible Play and Account Management

Your well-being is important. Rollero is committed to providing tools that support responsible gambling. You can set deposit limits, session limits, and request self-exclusion through your account settings. If you wish to close your account permanently or temporarily, please contact our support team via email at closeaccount@rollero.com or through Live Chat. We are here to assist you in managing your play responsibly.