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Our Commitment to Responsible Gaming at Rollero

At Rollero, we understand that entertainment should always be within a player's control. We provide a range of tools designed to help you manage your gaming experience responsibly. These tools are readily accessible from your account settings and are in place to support your well-being.

Managing Your Deposits

Deposit limits allow you to set a maximum amount you can deposit within a specified period. This is a foundational tool for maintaining control over your spending. You can set daily, weekly, or monthly limits directly from your account profile under the 'Responsible Gaming' section.

Setting Loss and Wager Limits

To further support your gaming budget, we offer loss limits and wager caps. Loss limits restrict the total amount you can lose over a chosen period, while wager caps set a maximum amount you can bet. These can be adjusted in your account settings. Any increases to these limits will be subject to a 24-hour cooling-off period before they take effect.

Time-Outs and Self-Exclusion

For those who wish to take a temporary break, time-out options are available. These allow you to exclude yourself from accessing your account for a set period, ranging from 24 hours to several weeks. If you feel you need a more extended break, indefinite self-exclusion is also an option.

Activating a time-out or self-exclusion can be done through your account settings. For indefinite self-exclusion or immediate account closure related to problem gambling concerns, please contact our support team via Live Chat or email closeaccount@rollero.com. We are here to assist you.

Accessing Responsible Gaming Tools

  • Log in to your Rollero account.
  • Navigate to your 'Profile' or 'Account Settings'.
  • Select the 'Responsible Gaming' tab.
  • Choose the desired tool (Deposit Limits, Loss Limits, Wager Caps, Time-Out, Self-Exclusion).
  • Follow the on-screen instructions to set or adjust your limits. Note that any increases to limits will require a 24-hour confirmation period.

Your safety and control are paramount. We encourage you to familiarise yourself with these tools and use them as needed to ensure your gaming remains a positive experience.

Understanding Responsible Play at Rollero

At Rollero, we are committed to providing an enjoyable and secure gaming environment. While the thrill of the games is a core part of the experience, we also believe in empowering our players with the knowledge to play responsibly. Understanding the signs of problematic gambling is the first step towards maintaining a healthy balance.

Recognising Potential Signs

Gambling should always be a form of entertainment. If you find that your gambling habits are beginning to cause distress or impact other areas of your life, it may be helpful to consider the following indicators. These are not definitive diagnoses but rather points for self-reflection:

  • Spending more time or money on gambling than originally intended.
  • Chasing losses, or attempting to win back money lost by gambling more.
  • Gambling to escape from problems or feelings of depression or anxiety.
  • Neglecting responsibilities at home, work, or school due to gambling.
  • Experiencing arguments, stress, or losses due to gambling.
  • Feeling a need to gamble with increasing amounts of money to achieve the same level of excitement.
  • Lying about the extent of your gambling to friends or family.
  • Borrowing money or resorting to theft to fund gambling.

Tools for Control: Limits and Self-Exclusion

We provide a comprehensive suite of tools designed to help you manage your gameplay. These are readily available within your account settings and can be implemented at any time. Setting limits is a proactive way to ensure your entertainment remains within your desired boundaries. You can set:

  • Deposit Limits: Control the amount you can deposit over various periods (daily, weekly, monthly).
  • Session Time Limits: Set a maximum duration for your gaming sessions.
  • Self-Exclusion: If you feel you need a break, you can choose to temporarily exclude yourself from accessing your account for a specified period, or indefinitely. Please contact our support team via Live Chat for assistance with self-exclusion.

These tools are here to support your responsible gaming choices. We encourage you to explore them and utilise them as needed.

Seeking External Support

Sometimes, seeking advice from professionals can provide valuable perspective and support. If you are concerned about your gambling habits or those of someone you know, there are organisations dedicated to providing confidential assistance and resources. We recommend the following:

  • Gambling Help Online: 1800 858 858
  • Lifeline Australia: 13 11 14
  • Beyond Blue: 1300 22 4636

These services offer free, confidential support and counselling. They can provide guidance and resources to help individuals and their families manage gambling-related issues.

Our Commitment to Responsible Gaming

Your well-being is important to us. We are committed to upholding responsible gambling standards, and our support team is available 24/7 via Live Chat and email at support@rollero.com should you have any questions or require assistance with our responsible gaming tools.